Privacy Policy

Last Updated: December 1, 2024

Welcome to Stay Q SAS ("we," "our," "us"). We operate the website www.stayq.co and related mobile applications (collectively, the "Platform"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. By using the Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

A. Personal Information

For Users (Renters): Name, email address, phone number, payment information, booking details, and preferences.
For Property Owners: Name, email address, phone number, property details, payment information, and availability calendars (including blocked dates for personal use).

B. Usage Data

Information about how you interact with the Platform, such as IP address, device type, browser type, pages visited, and timestamps.

C. Location Data

If enabled, we may collect your geolocation data to provide location-based services, such as showing properties near you.

D. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience and analyze Platform usage.

2. How We Use Your Information

We use your information for the following purposes:

To facilitate short-term rental bookings and transactions.
To allow property owners to manage their listings, block dates, and update availability.
To communicate with you about bookings, updates, and promotions.
To improve the Platform's functionality, user experience, and security.
To comply with legal obligations and resolve disputes.

3. How We Share Your Information

We may share your information in the following circumstances:

With Property Owners/Renters: To facilitate bookings and communication between parties.
With Service Providers: Third-party vendors who assist us with payment processing, analytics, marketing, and customer support.
For Legal Reasons: To comply with applicable laws, regulations, or legal processes, or to respond to lawful requests from public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct or update your personal information.
Deletion: Request that we delete your personal information, subject to certain exceptions.
Opt-Out: Opt-out of marketing communications or the use of cookies and tracking technologies.

To exercise these rights, please contact us at [insert contact email].

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own, where data protection laws may differ. By using the Platform, you consent to such transfers.

7. Children’s Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Platform. Your continued use of the Platform after such changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Stay Q SAS
Email:

Website: www.stayq.co